Returns

Returns

We want you to be happy with your products from us so we will accept returns however we cannot accept returns of Personalised goods, by law they are not covered for free returns unless they are faulty.  Please ensure you check all the spelling & wording when personalising gifts. Under the distance selling regulations and the EU Consumer rights directive, consumers in the UK now have 14 days for unwanted goods and 30 days for faulty goods to exercise their right of withdrawal from a distance contract or off premises contract (including internet sales) without the need to justify and at no cost (except supplementary costs). We want you to be 100% happy. If you have already received your order we will ask you to return your order to us in its original condition, at your cost and risk, within 21 days of you telling us you wish to cancel. If you have not exchanged the product, you will then receive your money back to your original card, bank account or paypal account.